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What is the most revolutionizing idea you can think of when it comes to tech support? That is a tough one, isn’t it? Tech support is one of those things that you just sort of take as it is and do not expect much. Usually, you will drop your computer off and hope that they fix it. In these days, though, you can be risking your privacy, personal files, and being overcharged by unscrupulous services. Well, the revolution has come, folks.

A small startup called MinuteFix stands to change all of your ideas of tech support. Their mission is to bring together leaders in information technology together to form a professional group of highly trained, customer service oriented individuals. Oh yeah, did I mention they will fix your computer problems too?

So, what sets MinuteFix apart? First, if your problem is not fixed, you do not pay a penny. Second, you pay by the minute, not some sort of preconceived flat rate that usually is far more than the time necessary to fix the problem. Third, you are talking with people and learning from them as they help fix whatever computer ailment might be afflicting you. Finally, customer service is their number one priority. If a tech cannot help you, he will either find the information for you or find someone that can help you better than they can - all the techs are here for you.

Ok, so I am interested, now what? Well, it is quite simple really. Go to http://www.minutefix.com and create a free account. While the program is in beta, you can get all your servicing for free. After the beta period, you will have the first five minutes free and then pay $0.99 per minute after that (tech support has never been cheaper). You will describe your problem and select a category and then your request will be routed to the next available tech specializing in your problem. You will interact over a web-based chat client to determine the issue and perhaps resolve the issue just then. If the technical issue is a little more complex, the techs can use a remote control technology to share your desktop and solve the problem. After the problem is fixed, the tech disconnects, you have no spyware or software on your machine and all you have to do is leave some quick feedback, it is that simple.

Wait, I do not want someone to be controlling my computer. Have no fear, the program they use does not actually install anything on your machine, and it simply runs once to let the tech connect to the machine. It is gone once the session is over. If you are still leery, you can always restart your machine.

My issue isn’t big, I just want some advice, can I still use MinuteFix? Absolutely. MinuteFix technicians are here to help you with whatever your computer woe might be. So whether it is a broken printer to just needing some advice on your next computer purchase, give the MinuteFix technicians a shot. They’ll use their expert knowledge to get you results.

College tech central recommends this service for home and university users that might not want to deal with outsourced support products from computer manufacturers. The service can even be a great “second opinion” to check if your regular computer shop is gouging you. So for all your tech support needs, think MinuteFix - give them a minute and they will fix it.

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This entry was posted on Thursday, February 28th, 2008 at 6:35 am and is filed under News, Review. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.